CXIndex evaluates customer service outsourcing providers against category-specific criteria and publishes rankings that CX and operations leaders can actually use to shortlist vendors.
Customer service outsourcing vendor selection is high-consequence, low-transparency work. A single bad decision costs six-figure migration spend, delayed launches, and in regulated categories like dietary supplements, direct exposure to FTC and FDA risk. The default information available to operators comes from vendor marketing, sponsored directories, and pay-to-rank listicles.
We founded CXIndex to produce the thing that was missing: industry-specific rankings built on documented methodology, scored by people who are paid to be right rather than paid to recommend. We serve operations leaders at mid-market and growth-stage brands who are tired of asking a reference customer which vendor they liked and getting an answer six weeks after the deal was supposed to close.
Four categories of research work that produce every ranking you see on this site.
The six commitments every CXIndex ranking lives up to, without exception.
Four researchers with background in CX operations, procurement, and B2B SaaS evaluation.
What CXIndex has evaluated to date.
Submit your details and our research team will evaluate your company against the full 32-criterion framework for the relevant vertical. Free, independent, and no placement fees at any stage.
Submit Your Company